Shipping policy

Shipping Policy

Effective Date: 2023

1. Order Processing

a. All orders are processed within [X] business days. Orders placed on weekends or holidays will be processed the next business day.

b. We will notify you via email if there are any delays in processing your order.

2. Shipping Rates

a. Shipping charges are calculated based on the weight of your order and the destination.

b. Free shipping is available on orders over $10.00, within the continental United States.

3. Shipping Methods

a. We offer standard and expedited shipping options. The available options will be presented during the checkout process.

4. Shipping Timeframes

a. Standard shipping usually takes 5-7 business days.

b. Expedited shipping provides faster delivery within 3-4 business days.

5. International Shipping

a. We currently do/do not offer international shipping. Check our website for updates.

6. Order Tracking

a. Once your order has shipped, you will receive a tracking number via email.

7. Shipping Address Accuracy

a. Please ensure that your shipping address is accurate. We are not responsible for orders shipped to incorrectly provided addresses.

8. Shipping Delays

a. We are not liable for shipping delays caused by external factors, such as natural disasters, holidays, or carrier delays.

9. Lost or Stolen Packages

a. If your package is lost or stolen, contact the carrier and our customer support for assistance.

10. Returns and Refunds

a. Review our [Return Policy] for information on returns and refunds.

11. Contact Us

If you have any questions or concerns regarding our Shipping Policy, contact Pure Aroma at purearoma2016@gmail.com.