FAQ

Skincare Products

1. Are your facial cleansers suitable for all skin types?

Yes! Our Hydrating Daily Facial Cleanser and Cleansing Oil are formulated to be gentle
yet effective for all skin types, including sensitive, dry, oily, and combination skin.
 

2. Do your cleansers contain any harsh chemicals?

No, our cleansers are fragrance-free, paraben-free, and sulfate-free, making them safe
and non-irritating for daily use.
 

3. How do I use the Cleansing Oil?

Apply a few drops to dry skin and gently massage in circular motions to dissolve makeup
and impurities. Rinse with warm water or wipe away with a soft cloth. Follow up with our
Hydrating Daily Facial Cleanser for a double cleanse.

4. Can I use your facial cleanser daily?

Yes, our cleanser is designed for daily use, morning and night, to keep your skin clean
and hydrated without over-drying.

Essential Oils

5. Are your essential oils 100% pure?

Yes! Our essential oils are 100% pure and natural, sourced from the finest plants to
ensure premium quality.

6. How can I use essential oils?

Our essential oils are versatile and can be used for:
● Aromatherapy (in a diffuser)
● Massage (when diluted with a carrier oil)
● Baths (a few drops in warm water)
● Home fragrance (added to cleaning products or DIY sprays)
 

Shipping & Orders

7. How long does shipping take?

Shipping times depend on your location and the shipping method chosen at checkout.
Typically, orders are delivered within 3-7 business days.

8. Do you offer international shipping?

No, at this time we only ship within the United States.

9. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email to monitor
your package’s progress.

Returns & Refunds

10. What is your return policy?

We offer a 30-day return policy on unopened and unused products. If you are not
satisfied, please contact our customer support team for assistance.

11. How do I request a refund or exchange?

Please email our support team with your order number and reason for return, and we’ll
guide you through the process.

Returns & Refunds

12. Are your products cruelty-free?

Yes! We do not test on animals, and our products are cruelty-free.

13. How can I contact customer service?

You can reach us via email at purearoma2016@gmail.com, and our team will respond
within 24-48 hours.